Security Deposit Refund Changes
Renter Answers

Renters and rental owners often get into disputes regarding refunds of security deposits. 
         
Property managers should provide renters with written documentation, such as a receipt or invoice, indicating the charges incurred to repair or clean the unit. Such documentation should be included with the final itemization statement of the security deposit, which must be mailed or hand-delivered within 21 calendar days from the date a renter vacates the premises.
        
If the owner repairs or cleans the unit, a description of the work performed must be provided, including the time spent and hourly rate charged. When a contractor does the work, the owner or manager must provide the renter with a copy of the bill, invoice, receipt or other documentation that includes the contractor’s name, address and telephone number.
        
Sometimes repairs cannot be made or receipts are not available within the required 21 calendar days.  In such cases, an estimate of the amount of the deductions needs to be provided within the 21-day period.  However, if receipts have not been received from the contractor, the owner must provide the name, address and telephone number of the contractor along with an estimate for the work.  Once the final figures and receipts are obtained, the rental owner must provide a final statement within 14 calendar days from the date the repair is completed or from the date the owner receives the receipt documents from the vendor.