Maintenance Requests
Renter Answers

It is a good idea for renters to submit all requests for repairs in writing to their property manager.  Although verbal requests are acceptable, putting them in writing will minimize misunderstandings that cause delays to the repairs.  Keep a copy of your written request in case a dispute arises.
           
Once notified of the request for repairs, the property manager should promptly inform the renter of the date and time the repairs will be made and provide the name of the person or company that will do the work.  Unless it is an emergency, the property manager should provide a written notice to enter the residence at least 24 hours in advance and perform the work during regular business hours.